Grrr. I am so frustrated right now! I placed an online order with BeachBody last night. BeachBody has great products and fitness support but absolutely lousy customer service if you have questions about your order. It is farmed out to what sounds like India. Each department is unable to communicate with the others.
You get bounced around from phone number to phone number (forget about transfers, you have to hang up and call a different number) to the internet and back.The phone number on the internet order confirmation they sent me says the “number can not be accessed from your area”. I’m in Alaska. That’s still part of the United States last time I checked. It’s not like I’m calling from overseas.
They sent me a confirmation e-mail. It included “estimated” sales tax of 91 cents. We don’t have sales tax in Alaska so I wanted to find out where they got that number. I called a phone number and was told the order was too recent and call back later. This morning I called and was told their never was any tax. I asked for a confirmation or new receipt without the tax. The man told me he couldn’t do that. I’d need to call another number or go online. I tried that number and got nowhere. Then after they don’t answer your question they ask if you’re satisfied with their service!
I tried to log onto the BeachBody customer service. It said invalid password. I tried to Find Password and was told my e-mail wasn’t in the system. I then tried to create a new account and it said the e-mail was already in the system. How can it be both?
I was going to order another product from them but after the customer service nightmare, I bought it on e-bay instead. Last time I had BeachBody ship to my PO Box and it took 7 weeks and another customer service nightmare! This time I gave them my house address. The e-bay item will be sent to the PO Box. I’m curious to see which arrives first.
UPDATE: It shipped on Tuesday and the tax had indeed been removed. I hope it arrives soon. Also they gave me free shipping to compensate for my troubles. It makes all the difference when you get someone who knows how to help you. Now I’m really excited. If I knew which flight the mail sack was on I’d go meet it at the airport.